Frequently asked questions

How do I make a restaurant booking?


To book a table for dinner at a specific time at the pub please call us directly on 01434 681 232 and say that you would like to make a booking for dinner in the pub. For Hjem, please use the booking widget on the Hjem website, or call the Hadrian directly and state that you would like to make a reservation for dinner at Hjem.




Do you cater for specific dietary requirements?


Yes we will always cater for specific requirements, provided we have advance notice. For breakfast we always have gluten free, dairy free and vegetarian breakfasts available on request.




Is the Hadrian family friendly?


Yes, we have high chairs and changing facilities as well as a small supply of nappies and wipes.




Do you allow dogs in the restaurant?


We welcome dogs in the pub and have dog biscuits and water bowls for them to enjoy. However, due to the open nature of the kitchen we are unable to allow dogs in Hjem.




How do I reserve a room in the hotel?


You can either call us directly or use the online booking tool on our website to check availability and current rates as well as completing a booking.




Do I need to pay upfront?


We ask for a £20 deposit for stays of one night. For bookings with multiple rooms or for longer than one night, we will require payment for one night in advance at time of booking.




What is your cancellation policy?


We ask for a deposit to finalise the reservation and have a 48 cancellation policy whereby you are welcome to cancel your booking up to 48 hours before the date of your stay without charge, and any deposit paid will be refunded. Should you cancel with less than 48 hour’s notice we will charge the full room rate.




Is breakfast included?


Yes. If you require an early check out we can organise a packed breakfast in place of the included cooked breakfast.




What time is check in and check out?


Check in is available from 3pm however we are happy to organise early check in with advance notice. We ask that you check out by 11am.




Is there bag storage?


Yes we can store your bags if you want to arrive early and go out and explore before check in.




Are towels provided?


Yes fresh linen and towels is provided. All rooms are equipped with toiletries and a hairdryer also.




Are dogs allowed in the hotel rooms?


We have two dog friendly bedrooms. There is an additional charge of 5 per dog per night to cover the additional cleaning required.




What time is the reception desk open until?


Reception desk is open until 11pm when the bar closes.




Is there parking?


Yes we have a large car park you are welcome to use free of charge.




Can I park my campervan?


Unfortunately, under the current COVID-19 measures, we are unable to offer our usual parking and facilities to Campervans. We hope to be able to reinstate these facilities by next summer.




Are you hiring?


We are always on the lookout for enthusiastic new members of our team. If you think you'd be a good fit, please send a current cv to careers@hadrianhotel.co.uk.





ADDRESS 

The Hadrian Hotel

Wall
Hexham
Northumberland
NE46 4EE
  

Tel: (+44) 1434 681232 

Email: manager@hadrianhotel.co.uk 

OPENING HOURS

Monday - Wednesday: 3pm - 11pm
Thursday - Sunday: 12 noon - 11pm

 

FOOD SERVICE

Monday - Wednesday: 5.30 - 9pm

Thursday - Saturday: 12 - 3pm & 5.30 - 9pm

Sunday: 12 - 8pm

 

HOTEL CHECK IN TIMES

3pm check in (early often possible if requested in advance)

Check out by 11am

Breakfast served 8am-9.30am

 

RECEPTION & BOOKING LINE

9am – 11pm

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© 2019 by The Hadrian Hotel.

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The Hadrian Hotel

Development of the attic void to provide a further 5 bedrooms to the Hotel. It is part funded by the European Agricultural Fund for Rural Development