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Coronavirus (COVID-19) Safety Measures

UPDATED: July 1st 2020

Dear Friends & Guests,

 

We're excited to announce that we are officially reopening on 4th July. Many measures are in place for your return, details of which can be found below.

 

We politely request the support and assistance of our guests in this newly changed environment, so that together we manage the COVID-19 health crisis and ensure that The Hadrian Hotel and Restaurant Hjem continue to provide a welcoming place where our guests and team can feel comfortable and safe.

If in the unfortunate event, you or your household experience COVID-19 symptoms such as a high temperature, a new continuous cough or a change to your sense of taste and smell, we must ask that you follow the Government advice, remain at home, and contact us to allow your stay to be rescheduled.


Our Guests

 

  • We politely ask that any guests who are required to undertake self-isolation, household isolation or overseas travel related isolation remain at home in line with the Government advice and contact us to rearrange their stay.

  • We will ask that all guests observe the social distancing requirements at all times and follow the one-way system throughout the communal spaces in the hotel and pub. We will replace physical greetings such as handshakes with an alternative way of showing our pleasure in welcoming you to the hotel.

  • Where convenient, guests are invited to use the bathroom facilities in their bedroom rather than public facilities, to limit demand placed on these facilities.

  • As we will be removing our guest directories from bedrooms, we will provide any important information in a welcome email to you before you arrive. Our reception team will remain on hand by telephone for any and all queries.

  • Guests are advised to wash their hands upon returning to their bedroom. If at any time you require additional amenities, please contact reception.

  • To help us avoid the unnecessary handling of cash, we will invite all guests to make payment by card wherever possible.


Our Hotel

 

  • We may contact some guests in advance of arrival to obtain check-in information and we will prepare as much as possible in advance of your arrival, in order to reduce the time spent completing check-in at the hotel reception.

  • We proudly hold a 5-star food hygiene rating, so you can be confident that cleanliness, hygiene and safe food and drink handling have always been high on our agenda.

  • We have completed a complete review of our Food Safety Management Systems during closure to ensure that they fully incorporate the required COVID-19 prevention controls.

  • All public areas, including lounge, the pub and Restaurant Hjem have been rearranged with furniture spaces to allow proper distancing.

  • Unnecessary soft furnishings have been removed, and anything that remains will be included in our enhanced cleaning and disinfection programme at appropriate frequencies.

  • Working with our partners at Diversey, we’ve identified the most suitable coronavirus-effective cleaning products and will use these throughout the building.

  • We have designed a comprehensive enhanced cleaning and disinfection procedure and guide which individually covers all areas of our hotel.

  • We've given thought to every step of your journey from arrival and check-in, to housekeeping and our communal areas to ensure that even whilst keeping their distance, our team can look after you with our usual warm hospitality.
     

Your Bedroom

 

  • We promise that our experienced housekeepers will have taken care and time to ensure that your bedroom has been meticulously cleaned and fully disinfected, following a detailed disinfection procedure and ensuring extra attention to high-touch areas, such as TV remotes, taps and light switches.

  • We have removed any non-essential items in your bedroom, this includes items such as decorative cushions, throws and magazines.

  • Where tea and coffee facilities are present, these will of course be properly cleaned and disinfected between arrivals.

  • We will only provide our housekeeping services whilst you are out of the room, let us know if you have a preferred time for this to happen. 

  • You can tell us if you prefer that our housekeepers don’t enter your room at all during your stay, just let us know when you arrive. We’ll be happy to provide clean towels and amenities to your door as you wish.

  • Due to the COVID-19 restrictions currently in place, there may be some limitations to the facilities available at the hotel.
     

Dining & Drinking

 

  • All public areas, including the lounge, pub and Restaurant Hjem have been rearranged with furniture spaces to allow proper distancing.

  • Menus will be properly disinfected between use. 

  • Breakfast buffets will be removed. Instead, those items will be available for service to the table instead, by our team.

  • The pub will only offer table service.

We thank you in advance for your cooperation and support,

The Hadrian Hotel Team

ADDRESS 

The Hadrian Hotel

Wall
Hexham
Northumberland
NE46 4EE
  

Tel: (+44) 1434 681232 

Email: manager@hadrianhotel.co.uk 

OPENING HOURS

Monday & Tuesday: 3pm - 11pm
Thursday - Sunday: 12 noon - 11pm

 

FOOD SERVICE

Monday & Tuesday: 5.30 - 9pm

Thursday - Saturday: 12 - 3pm & 5.30 - 9pm

Sunday: 12 - 8pm

 

HOTEL CHECK IN TIMES

3pm check in (early often possible if requested in advance)

Check out by 11am

Breakfast served 8am-9.30am

 

RECEPTION & BOOKING LINE

9am – 11pm

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© 2019 by The Hadrian Hotel.

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The Hadrian Hotel

Development of the attic void to provide a further 5 bedrooms to the Hotel. It is part funded by the European Agricultural Fund for Rural Development